Shipping & Delivery
- Do you ship to my city and location?
- We currently deliver in Agra, Ahmedabad, Ajmer City, Aler, Alwar, Amaravathi, Ambala Cantt, Amritsar, Anand, Ankleshwar, Asansol, Bahadurgarh, Bangalore, Bangapet, Bareilly, Bawal, Bharuch, Bhatkal, Bhiwadi, Chandigarh, Changodar, Chennai, Chikkatirupati, Chikmagalur, Coimbatore, Coonoor, Dharuhera, Durgapur, Faridabad, Gandhinagar, Ghatkesar, Ghaziabad, Goa, Greater Noida, Guntur, Gurgaon, Guwahati, Hailey Mandi Pataudi, Halol, Hapur, Hosur, Howrah, Hyderabad, Jaipur, Jangam, Jhajjar, Kamshet, Kanpur, Karnal, Khandewla, Kishangarh, Kochi, Kolkata, Kumta, Kundapura, Lavasa, Lonavla, Lucknow, Ludhiana, Madikeri, Mahabalipuram, Mangalore, Mathura, Meerut, Mehsana, Mohali, Morradabad, Mumbai, Mysuru, Nadiad, Nashik, Navi Mumbai, Neemrana, New Delhi, Noida, Ooty, Palwal, Panchkula, Panipat, Pataudi, Patiala, Phagwara, Pocharam, Pondicherry, Puducherry, Pune, Puttur, Rajkot, Rewari, Rohtak, Salem, Sanand, Secunderabad, Shillong, Shimoga, Siliguri, Sohna, Sonipat, Station Ghanpur, Sulya, Surat, Tapukara, Thane, Thiruvananthapuram, Tiruppur, Tumkur, Udupi, Vadodara, Valsad, Vapi, Vijayawada, Virajpet, Visakhapatnam, Warangal. We are coming to other cities very soon and will keep you posted!
- What is the estimated delivery time?
- Products are typically dispatched within 1-4 days of order confirmation depending on Your destination and services related to the Product shall be provided after the delivery of the Product. Once the product is dispatched for delivery we will notify you of the same.
- All the products are transported and delivered using the Basant (Orange Tree) or its partner delivery network.
- While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you.
- Are there any shipping charges or any additional hidden charges?
- We charge for shipments in certain pin codes. Any additional charges like Octroi, entry taxes shall be borne by us . When you enter a pin-code in the address field while ordering a product, the system will indicate whether we charge for shipments to your pin-code or not.
- However, if in certain exceptional cases, we agree to deliver the Products in non-serviceable pin-codes, we may deliver the product at your doorstep provided the transportation/shipping cost is borne by you at actuals in advance
- How do I track my order?
- The best way to check your order status is to sign-up at www.orangetree.in and go to the order tracking page: https://www.orangetree.in/index.php?route=account/track. We try our best to deliver your Product before you can even think 'Where is it now?' :) i.e. well within 10 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 12 - 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at Care@orangetree.in.
- What should I check when the product is delivered to me?
- Please check for all the following items when the product is delivered to you:
1. Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
2. In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
- Once the product is delivered and, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
- What if I receive a damaged product?
- We work with manufacturers who have highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us (91 - 9001190790) or write to us at firstname.lastname@example.org.
- Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
- Can I cancel the order?
- We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order only in the following cases and in the following manner.
1. Cancellation prior to delivery - You can cancel your order for any Product at any time prior to its delivery by logging into Your account and selecting the 'Request cancellation' option. For cancellations made before a Delivery Attempt, any advance paid will be refunded as per Our’s refunds policy. A delivery attempt is defined as a visit to Your ship-to address the customer’s home for delivery purposes (“Delivery Attempt”). However, in case of cancellation of any made to order Product (“MTO”) prior to delivery, any and all advance paid by You shall be forfeited.
2. Cancellation after delivery is not allowed.
Is there a cancellation fee applicable?
We do not offer exchanges or cancellations for MTO Products. If you cannot accept delivery of the MTO Product ordered by You, we will forfeit the advance order fee paid. Other than that, there is no cancellation fee for on the spot cancellations.
Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.
1. Returns of goods will be accepted only for Damaged/Defective products.
2. Replacement shall be considered only if the damage/defect is reported to us with photographic evidence in writing within 3 working days from the receipt of product.
3. Refund will be provided in case replacement for the same product is not available.
4. We normally process the refund in 3-4 days from the date of receipt of material at our end.