Shipping & Delivery

  • Do you ship to my city and location?
  • We currently deliver in Agra, Ahmedabad, Ajmer City, Aler, Alwar, Amaravathi, Ambala Cantt, Amritsar, Anand, Ankleshwar, Asansol, Bahadurgarh, Bangalore, Bangapet, Bareilly, Bawal, Bharuch, Bhatkal, Bhiwadi, Chandigarh, Changodar, Chennai, Chikkatirupati, Chikmagalur, Coimbatore, Coonoor, Dharuhera, Durgapur, Faridabad, Gandhinagar, Ghatkesar, Ghaziabad, Goa, Greater Noida, Guntur, Gurgaon, Guwahati, Hailey Mandi Pataudi, Halol, Hapur, Hosur, Howrah, Hyderabad, Jaipur, Jangam, Jhajjar, Kamshet, Kanpur, Karnal, Khandewla, Kishangarh, Kochi, Kolkata, Kumta, Kundapura, Lavasa, Lonavla, Lucknow, Ludhiana, Madikeri, Mahabalipuram, Mangalore, Mathura, Meerut, Mehsana, Mohali, Morradabad, Mumbai, Mysuru, Nadiad, Nashik, Navi Mumbai, Neemrana, New Delhi, Noida, Ooty, Palwal, Panchkula, Panipat, Pataudi, Patiala, Phagwara, Pocharam, Pondicherry, Puducherry, Pune, Puttur, Rajkot, Rewari, Rohtak, Salem, Sanand, Secunderabad, Shillong, Shimoga, Siliguri, Sohna, Sonipat, Station Ghanpur, Sulya, Surat, Tapukara, Thane, Thiruvananthapuram, Tiruppur, Tumkur, Udupi, Vadodara, Valsad, Vapi, Vijayawada, Virajpet, Visakhapatnam, Warangal. We are coming to other cities very soon and will keep you posted!
  • What is the estimated delivery time?
  • Products are typically dispatched within 7-9 days of order confirmation depending on your destination and services related to the product shall be provided after the delivery of the product. Once the product is dispatched for delivery we will notify you of the same.
  • All the products are transported and delivered using Orange Tree partner delivery network.
  • While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry.

  • Are there any shipping charges or any additional hidden charges?
  • We charge for shipments in certain pin codes. Any additional charges like Octroi, entry taxes  shall be borne by us . When you enter a pin-code in the address field while ordering a product, the system will indicate whether we charge for shipments to your pin-code or not.
  • However, if in certain exceptional cases, we agree to deliver the products in non-serviceable pin-codes, we may deliver the product at your doorstep.

  • How do I track my order?
  • The best way to check your order status is to sign-up at www.orangetree.in and go to the order tracking page: https://www.orangetree.in/index.php?route=account/track.
  • We try our best to deliver your Product before you can even think 'Where is it now?' :) i.e. well within 10 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 12 - 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at [email protected]

  • Return & Replacement
  • Your purchase is eligible for return or replacement only if it meets the following conditions:

    • If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or the wrong product is delivered.
    • If the product you receive has a genuine quality or manufacturing defect or damage.
    • All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in color tone, shape, or size may occur between products that are not regarded as a defect and will not be eligible for return or replacement.
    • Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address if there are three failed delivery attempts by our shipping agency, or if the recipient refuses the package.
  • If your purchase meets our return criteria as stated above, please email us at [email protected] within 48 hours of delivery with the following information:

    • - Order number
    • - Delivery address
    • - Specify the reason for the return, and in case of a defective or incorrect product, please send us an image of the item at [email protected]

    Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.

    If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address.

    Under certain circumstances, if we are unable to provide you with a replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days

     

  • Reverse pick-up & Exchange TimeLine:

  • We will arrange a reverse pickup in 4-5 working days from the date of request. In case of replacement, your new product will reach you in the stipulated time mentioned by the sales support team from the date of receipt of material at our end.

  • About Refund & Timeline:

  • Refunds shall be made through the original payment mode. We shall process the refund within 7-10business days from the date of receipt of material at our end.