How long does it take for a product to be delivered?

Products are usually delivered within 7-10 days of order confirmation if they are in stock, depending on your location. You will receive a notification once the product is dispatched for delivery.

I have a large order. Will it take the same amount of time?

Generally, large orders will be delivered within 7-10 days if they are in stock. However, customizations or special handling may require additional time. We will keep you informed of any delays.

I have ordered products with different shipping timeline together. When will I receive the products?

If the products you ordered have different shipping timelines, we will combine your order and ship all items together or separately after confirming with you. Your order will be delivered according to the agreed-upon shipping timelines.

How much do I need to pay for delivery?

We offer free delivery across India, except for certain regions not currently serviced by our logistics partners. Additional charges may apply for deliveries to the Out of Delivery Area (ODA). For more information, please contact our customer care at +91 9001190790.

How do I track my order?

Please remember the following information for tracking your order: To keep track of your order, log in to our website at www.orangetree.in and visit the order tracking page at orangetree.in/apps/track. We aim to deliver your product within 10 days of the order date or 10 days from the promised pre-order shipment date. However, there may be instances where delivery may take longer, up to 12-15 days. In such cases, we will proactively contact you via phone or email to provide updates on the status of your product. If you do not hear from us within 10 days after placing the order or after the promised shipment date for pre-orders, please feel free to contact our customer care team. 10 days after placing the order or after the promised shipment date for pre-orders, please feel free to contact our customer care team via phone or email at care@orangetree.in

What should I do if I'm not home when my package arrives?

If you are not home at the time of delivery, our delivery partner will make another attempt. They may also leave a note with instructions for rescheduling or picking up the package from a nearby location. In case of any issues please feel free to contact our customer care.

How can I change my shipping address after placing my order?

To change your shipping address after placing an order, please contact our customer care team. Changes can only be made before the order is dispatched.

My order hasn't arrived yet. What can I do?

If your items have not arrived within the estimated delivery time, please contact our customer care team for assistance. They will help track your order and provide updates.

How do you pack items/products?

All items are packed securely using appropriate packaging materials to ensure they reach you in perfect condition. We use durable boxes and cushioning to protect your products during transit.

Can you expedite my shipment timeline?

We ship items as soon as they are ready for dispatch. Our shipping timelines are based on the time it takes to make, check, pack, and dispatch the item. Therefore, we cannot expedite your shipments unless it is discussed before placing an order.

The shipping timeline has passed, but my product has not been shipped yet.

If the shipping timeline has passed and your product has not been shipped, several factors could be causing the delay. These may include: - Weather conditions - Product weight and size - Government holidays - Special occasions In such cases, please do not worry. We are working diligently to get your order to you as soon as possible.

My order has been shipped; however, I am still waiting to receive it.

In the event that your order has been shipped, please track your package using the provided tracking ID or contact our customer care team for assistance. They will help you track your order and provide updates.

Why does my shipment status show as Return to Origin (RTO)?

Shipments are marked as RTO (Returned To Origin) if: You were unavailable during delivery attempts. The address provided was insufficient. You were unreachable on the provided contact number. You refused the delivery If the products are returned to our warehouse in Jodhpur, the company will charge 2-way delivery fees and any additional handling charges for redelivery. Contact our Customer Service team for assistance with re-shipping the item.

How do I know which products are eligible for expedited shipping of 10 days?

All products available for immediate shipping will be labeled as 'Ready to Ship' or 'Only Few Left' on both the Category page and the Product Page.

How will the ordered products be delivered?

Furniture, lighting, and decor items are transported and delivered using our Orange Tree partner delivery network. They are securely packed to ensure they arrive in perfect condition. Delivery personnel will bring the furniture to your specified address. For buildings with multiple floors, delivery to your specific floor depends on the policy of our delivery partner and building access.

Could you please confirm if it's possible to postpone the delivery of my order?

If you need to postpone the shipment of your order, please get in touch with our customer care team. We will do our best to accommodate your request, as long as the order has not yet been dispatched.

Will I receive an invoice detailing the charges?

Yes, you will receive a bill detailing all charges applied to your order. The bill will be included with your order confirmation and can also be accessed through your account on our website.

Orange Tree Warranty Coverage

At Orange Tree, we stand by the quality and craftsmanship of our furniture, lighting, and decor. Our warranty is designed to cover manufacturing defects and ensure your satisfaction with our products. What’s Covered: The warranty includes the following manufacturing defects and quality issues: Broken or unstable joints (e.g., wobbly legs, loose connections).Improper alignment of doors, drawers, or shelves. Cracks in wood or metal not caused by impact. Uneven surfaces or warping not due to moisture exposure.Faulty stitching or upholstery defects (for upholstered items).Peeling or chipping of laminate, paint, or finish. Hardware malfunctions (hinges, sliders, handles, etc.). Incorrect product assembly from the manufacturer’s side.Missing components (like screws, bolts, or structural parts). Product collapsing under normal use (within specified weight limits). What’s Not Covered: The warranty does not cover the following: Normal wear and tear from regular use. Misuse, abuse, or improper handling. Unauthorized alterations or modifications. Accidental damage or breakage. Exposure to extreme environmental conditions (e.g., moisture, direct sunlight, humidity). Products used in commercial or non-residential settings. Damage caused by incorrect installation or assembly by the customer. Consumable components like light bulbs, batteries, etc. Cracks or damage to marble surfaces that appear after extended use (e.g., after a month) are not covered under warranty, as natural stone can be sensitive to impact and environmental conditions. For any queries or support, please contact our Customer Care team — we're here to help! Note: For orders received on or after 22nd Sept 2025, Orange Tree products are covered under a 3-year warranty. Orders placed before this date continue to have a 12-month warranty

Can I cancel an order?

As per company policy, orders cannot be guaranteed for cancellation. For cancellation inquiries, please email care@orangetree.in

What is your Return Policy?

Your purchase is eligible for return or replacement only if it meets the following conditions: 1. If an incorrect product was delivered to you, i.e., the product does not match the item description mentioned on the website or the wrong product is delivered. 2. If the product you receive has manufacturing defects or damage, you must request a return within 48 hours of delivery. 3. The product must be returned in its original packaging.

What is your Refund Poilcy?

If you wish to return your purchase, please send an email to care@orangetree.in within 48 hours of delivery. In your email, please include the following information: your order number, delivery address, reason for the return, and if applicable, attach an image of the defective or incorrect product. Please note that any emails or images sent after 48 hours of delivery will not be considered.

What should I do if the product packaging is damaged when it's delivered?

If the packaging of your product is damaged upon delivery, please inspect the product for any damage and keep all original packaging materials. Contact customer care with your order details and photos. You may be eligible for options such as returning the product, receiving a replacement or a refund, or receiving a partial discount.

What is your Repair Policy?

Currently, we do not have a repair policy. Please refer to our refund or replacement policy for defective or damaged products.

What happens if the product is out of warranty and damaged?

If your Orange Tree product is out of warranty and damaged, you'll be responsible for repair or replacement costs. Contact the customer service for repair options or parts, or seek help from local furniture repair shops. Ensure any repair services used are qualified to handle your specific product.

Can you please arrange for the product to be packed for the return pick-up?

Yes, we will arrange a reverse pickup. Please check the updates from the customer care executive. Please make sure that the packaging remains intact and in its original box.

I would like to request a replacement for the product instead of a refund.

Yes, if there is a genuine defect in the product, we would be happy to exchange your product for a replacement or a different product of the same value.

How long does it take to receive a refund?

A credit of the paid amount will be refunded to the original payment method within 7-10 business days after the product is picked up from the provided address.

How will I receive the refund?

Refunds will be issued using the original payment method.

Can I buy a different product as a replacement instead of the originally ordered product?

If there is a genuine product defect, you can exchange it for a product of equal value.

Do you offer a warranty on your products?

Yes, all our products come with a one-year warranty. For assistance with your order, please contact our customer care team

Is there somewhere I can go to view the product prior to purchasing?

Yes, we have stores in Jodhpur, Bangalore, and Hyderabad. You can visit them before making a purchase on our website.

How do I place an order?

You can place an order in multiple ways. You can order products from our website, visit our stores in Jodhpur, Bangalore, and Hyderabad, or check out other website that sells our products.

Can I place an order if I live outside INDIA?

Yes, you can place an order for our product outside India. You can contact our customer care

I made a mistake when ordering and have an issue with my order. What should I do?

You can contact our customer care team for assistance with your order

How to purchase for Commercial Projects/ Bulk Orders?

Kindly email your requirements on projects@orangetree.in

Can I customize furniture items before placing an order?

Yes, you can customize your furniture before placing an order. Our customer care team can assist you further.

Will the products be same as what I see on your website?

Depending on the screen settings and resolution of your device, there may be a slight variance in fabric colour and wood polish between the image and the actual product. Additionally, wood and marble grains will vary from product to product, especially in the case of solid wood furniture. For personalised assistance with your order, you can contact our customer care.

How can I view your fabrics and see a swatch before ordering?

Images of our fabric swatches and specifications for some designs are found on our website. For any other personalised assistance with your order, please get in touch with our customer care team.

How accurately are the product colors shown on your website?

Please note that the wood texture, wood finish, and fabric color of the actual product may vary slightly from what you see on your device due to screen settings and resolution. For personalized assistance with your order, please feel free to contact our customer care.

If I share my room pictures with you, will you be able to suggest furniture, lighting and decor?

Yes, if you share pictures of your room, we can suggest suitable furniture, lighting, and decor based on the style, space, and existing elements in your room. This can help create a cohesive and aesthetically pleasing design. For further assistance, please get in touch with our customer care team.

How does the Bank transfer/ Cheque Payment option work?

We accept bank transfers (NEFT/RTGS) for electronic payments and cheques for physical payments.

Do your prices include Taxes?

All prices listed on the website include taxes.

I need personal assistance with my order. Who can I contact?

You can contact our customer care team for personal assistance with your order

What payment types do you accept?

We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Bank Transfer/Cheque Payment, UPI, and Wallet. Cash on Delivery (COD) is not available at this time.

Is it safe to use my credit card on your site?

Of course! Shopping with Orange Tree is completely safe. We make sure that every credit card transaction takes place within a secure environment. We do not keep your credit card information after your order is complete; instead, it is sent directly to our banks.

What should I do if a transaction fails?

If a transaction fails, it may be due to various reasons. Please make sure of the following: - The information provided to the payment gateway is accurate, including account details, billing address, and password (for net banking). - Your Internet connection remains stable throughout the process. If your account has been debited after a payment failure, the amount will be refunded within 7 working days. If you have any questions or need further clarification, please contact our customer care

How do I check if assembly service is available in my city/ location?

Our assembly service is available free of charge throughout India, but there are some locations where extra fees may apply for the service. For personalised assistance with your order, please contact our customer care team.

Is assembly required for all the products?

Assembly service is not required for all products, as most of our products are do-it-yourself and easy to assemble. If you need any assistance, you can contact our customer care team

Are Delivery and Assembly teams same?

The delivery and assembly teams are different. The assembly service will reach you within 7 days after the delivery has been completed. For personal assistance with your order, please contact our customer care team

How I can get my invoice/gst invoice against order number?

For Invoice/GST invoices, please contact customer care to receive it via Gmail or Whatsapp, based on your preference.

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