Orange Tree Return Policy

At Orange Tree, customer satisfaction is an important part of our business philosophy.

We understand that customers purchasing furniture, lighting and home décor need confidence, flexibility and a simple return process. Therefore, Orange Tree offers an Easy Return Policy.

In addition to returns relating to damage, defects or incorrect supply, Orange Tree also offers a “Change of Mind” return facility for eligible products purchased directly through orangetree.in and conditions mentioned below.

General Service Timeline

Once a return, replacement, defect or service request is verified and approved, Orange Tree will initiate the appropriate action within 2–4 working days, subject to the customer’s location, product category and service availability.

I. Easy Return Policy – Included

1. Change of Mind – Selected Products

Orange Tree offers a Change of Mind return facility for eligible products purchased directly through orangetree.in

Customers may request a Change of Mind return within 7 calendar days from the date of delivery.

Conditions

  • The product must be identified as eligible for Easy Return / Change of Mind.
  • It should be purchased online through official website orangetree.in
  • The return request must be raised within 7 days of delivery.
  • A reverse pickup charge of 15% of the invoiced value of the SKU(s) being returned will be applicable.
  • The 15% charge will apply only to the specific SKU(s) approved for return and not to the complete order value unless the entire order is being returned.
  • The returned product must pass Orange Tree’s return and QC verification.

Definition of SKU Invoice Value

For this policy:

SKU Invoice Value means the actual invoiced purchase value of the specific product/SKU being returned, after applicable product-level discounts.

Example

If an invoice contains:

  • SKU A – â‚ą20,000
  • SKU B – â‚ą30,000
  • SKU C – â‚ą50,000

and only SKU B is returned:

Reverse Pickup Charge = â‚ą30,000 Ă— 15% = â‚ą4,500

Credit Note for Change of Mind

For an approved Change of Mind return:

  • No cash, bank, card, UPI or payment-method refund will be issued.
  • Orange Tree will issue a Credit Note.
  • The Credit Note will be valid for 12 months from the date of issue.
  • The Credit Note may be used against a subsequent eligible purchase from Orange Tree.

Credit Note Calculation

Credit Note Value = Invoice Value of Returned SKU(s) – 15% Reverse Pickup Charge
Example:

SKU Invoice Value: â‚ą40,000

Reverse Pickup Charge @ 15%: â‚ą6,000

Credit Note Value: â‚ą34,000

2. Damaged in Transit

Transit-damage claims will be handled as per the Warranty Terms published on orangetree.in .

The customer must:

  • Record an unboxing video while opening the product/package.
  • Report the transit damage within 48 hours of delivery.
  • Send the unboxing video along with order details at care@orangetree.in
  • Provide photographs or other supporting evidence wherever required.

The claim will be verified and handled according to the applicable warranty terms.

3. Manufacturing Defect

Manufacturing defects will be handled according to the Warranty Terms published on orangetree.in .

Depending on the nature of the defect and applicable warranty coverage, Orange Tree may provide:

  • Repair
  • Replacement
  • Component replacement
  • Other appropriate resolution as per warranty terms

4. Wrong Product Delivered

If Orange Tree delivers a product different from the product ordered:

  • The customer must raise the request within 7 days of delivery.
  • Orange Tree will verify the claim.
  • Orange Tree will arrange reverse pickup.
  • No reverse pickup charge will be applicable.
  • Replacement or refund will be provided, as applicable.

5. Missing Parts / Hardware

If any part, fitting, accessory, hardware or component is missing, the customer must report the issue within 7 days of delivery.

Orange Tree requests customers not to return the complete product solely due to missing hardware or components.

After verification, Orange Tree will arrange to send the required missing part or hardware.

However, if the customer does not wish to retain the product because of the missing component and requests a return within the applicable return period:

  • The return may be approved after verification.
  • No reverse pickup charge will be applicable.
  • Refund or replacement will be processed as applicable.

6. Product Significantly Different from Website

If the product delivered is materially or significantly different from the product specification, description, configuration or other material information displayed on orangetree.in, the customer may raise a return request within 7 days of delivery.

For an approved claim:

  • No reverse pickup charge will be applicable.
  • Replacement or refund will be provided, as applicable.

Natural and Handcrafted Product Variations

Orange Tree products may include natural and handcrafted materials.

Minor variations in the following will not ordinarily be treated as product mismatch:

  • Natural wood grain
  • Stone or marble pattern
  • Fabric shade or batch
  • Handmade finish
  • Texture
  • Natural colour variation
  • Screen or display colour representation
  • Handcrafted characteristics

II. Easy Return Policy – Excluded

The following products or situations are not eligible for Change of Mind returns.

1. Customized Products

Customized products are non-returnable under Change of Mind.

This includes customization relating to:

  • Size
  • Dimensions
  • Fabric
  • Upholstery
  • Colour
  • Wood finish
  • Material
  • Product configuration
  • Any customer-specific modification

However, claims relating to the following will continue to be considered:

  • Transit damage
  • Manufacturing defect
  • Wrong product or specification supplied by Orange Tree

Such cases will be handled according to the applicable Warranty and Return Terms.

2. Clearance / Warehouse / Final Sale Products

Products sold under Clearance / Warehouse / Final Sale are non-returnable under Change of Mind.

However, claims may still be considered for:

  • Transit damage
  • Manufacturing defect
  • Wrong product supplied

subject to verification and applicable warranty terms.

3. Installed Products

Once a product has been installed, it will not be eligible for return under Change of Mind.

However, legitimate manufacturing-defect or warranty claims will continue to remain valid under the applicable warranty terms.

4. Used / Altered Products

Products will not be eligible for Change of Mind return if they have been:

  • Used beyond normal inspection
  • Altered
  • Modified
  • Repaired by an unauthorized person
  • Damaged due to customer handling
  • Improperly assembled
  • Improperly maintained
  • Damaged after delivery due to misuse

Eligible warranty claims will be handled separately.

5. Products Not Marked as Easy Return Eligible

The Change of Mind facility is available only for selected products.

Products not identified as eligible for Easy Return / Change of Mind on orangetree.in will not qualify for a Change of Mind return.

This does not affect legitimate claims relating to damage, manufacturing defect, wrong supply or warranty coverage.

6. Products Not Purchased Through the Official Website

The Easy Return / Change of Mind facility is valid only for eligible products purchased through the official Orange Tree website, orangetree.in.

Products purchased through any other sales channel are not covered under the Easy Return / Change of Mind facility.

III. Dos

To ensure a smooth and easy return process, customers are requested to:

  • Check whether the product is eligible for Easy Return / Change of Mind before placing the order.
  • Verify product dimensions, specifications, material, finish and colour before purchase.
  • Record an unboxing video, particularly for furniture, lighting, glass and fragile products.
  • Report transit damage within 48 hours of delivery.
  • Raise other eligible return requests within 7 days of delivery.
  • Retain the original packaging for at least 7 days after delivery.
  • Keep cartons, protective packaging, accessories, fittings, hardware and manuals safely.
  • Take clear photographs of any damage, defect, missing component or wrong product.
  • Keep the product unused and in original condition while the return request is under review.
  • Share the correct order number, invoice details and SKU while raising a request.
  • Cooperate with Orange Tree’s customer-care, service and reverse-pickup teams.

IV. Don’ts

Customers are requested not to:

  • Install a product if they intend to return it under Change of Mind.
  • Use the product before completion of the Change of Mind return process.
  • Alter, modify, paint, polish, repair or customize the product.
  • Discard the original packaging during the 7-day return period.
  • Send the product back independently without authorization from Orange Tree.
  • Return an entire product solely due to a replaceable missing fitting or hardware without first allowing Orange Tree the opportunity to supply the missing component.
  • Damage, dismantle or improperly repack the product before reverse pickup.
  • Treat normal wood grain, stone pattern, handmade finish, natural variation or minor material variation as a product mismatch unless the product is materially different from what was ordered.
  • Expect a monetary refund for a Change of Mind return, as eligible Change of Mind returns are settled through an Orange Tree Credit Note.

Refund, Credit Note and Exchange

Refund

For approved returns other than Change of Mind, the process will generally be:

Return Request → Verification → Approval → Reverse Pickup → Product Receipt → QC Validation → Refund

After successful QC validation, the eligible refund will preferably be processed through the original payment method used for the purchase.

Change of Mind Credit Note

For approved Change of Mind returns:

No monetary refund will be issued.

A Credit Note will be issued after deducting the applicable reverse pickup charge.

Calculation

Credit Note = Invoice Value of Returned SKU(s) – 15% of Invoice Value of Returned SKU(s)

The Credit Note will remain valid for 12 months from the date of issue.

Exchange

Exchange will be:

  • Subject to stock availability.
  • Subject to verification and approval of the return/claim.
  • Subject to successful QC validation.
  • Subject to applicable price difference, if any.

If the same SKU is unavailable, Orange Tree may offer another eligible resolution according to the applicable policy.

Warranty

The Easy Return Policy and Product Warranty are separate.

Once the applicable Easy Return period has expired, eligible product-related complaints will continue to be handled according to the Warranty Terms and Conditions published on orangetree.in .

Easy Return at a Glance

Return Reason Reporting Window Reverse Pickup Charge Resolution
Change of Mind – Eligible Products [*] 7 Days 15% of returned SKU invoice value 12-Month Credit Note
Transit Damage [*] 48 Hours No charge for approved claim As per Warranty Terms
Manufacturing Defect [*] As per Warranty As per Warranty Terms Warranty Resolution
Wrong Product Delivered [*] 7 Days No Charge Replacement / Refund
Missing Parts / Hardware [*] 7 Days No Charge Component Supply / Return / Refund as applicable
Product Significantly Different from Website [*] 7 Days No Charge Replacement / Refund
Customized Product [*] Change of Mind Not Applicable – Damage / Defect / Wrong Supply only
Clearance / Final Sale Product [*] Change of Mind Not Applicable – Damage / Defect / Wrong Supply only
Installed Product [*] Change of Mind Not Applicable – Eligible Warranty Claims
Used / Altered Product [*] Change of Mind Not Applicable – Eligible Warranty Claims

Our Commitment

At Orange Tree, we want our customers to shop online with confidence.

Our Easy Return Policy is designed to make genuine returns simple, transparent and convenient, while also providing customers with the additional flexibility of a Change of Mind option on selected products.