Product is significantly different from the website
Missing parts or hardware
Product received damaged in transit
Manufacturing defect
How it works?
1Raise a return request Contact us within the applicable return period.
2Get an approval Our team will verify your request and product condition.
3Product will be picked up We will arrange reverse pickup as per the case.
4Resolution You will receive replacement, refund, exchange or a credit note, depending on the reason for return and policy conditions.
Important things to know
Change of Mind (Eligible Products) Report within 7 days. Only pickup charges applies. Balance amount will be issued as an Orange Tree Credit Note valid for 12 months. (Condition Applied)
Wrong Product / Missing Parts / Significant Difference Report within 7 days. We arrange the reverse pickup. Refund or replacement as applicable.
Damaged in Transit Report within 48 hours with an unboxing video and supporting details. Handled as per our Warranty Terms.
Manufacturing Defect Handled as per our Warranty Terms. May include repair, replacement, component replacement or other resolution.
Embrace the art of sleep with grace and grandeur of this contemporary bed collection. Finely crafted in solid Acacia wood from top to bottom, the detailing of meticulous carving adds a statement to any space it goes in.
No harmful chemicals or toxins are used in our furniture. Natural eco-friendly lacquers are used that helps in sustaining a healthy lifestyle.
Do It Yourself (DIY) assembly with minimal effort with the help of the instruction sheet provided in the toolkit. You can also request an installation service on our customer care contact +91 9001190790.
Customization:
We can customize all furniture pieces in size, finish and fabric on additional charge and extended delivery timelines if need be. For details contact customer care.
CARE FOR YOUR WOOD: Each piece in our collection is crafted from solid hardwood harvested from responsibly managed forest. Natural variations in the wood grain and coloring are to be expected. In order to keep your product looking at its best follow the following care instructions and avoid direct sunlight.
CLEANING: Clean with damp soft cloth only, avoid using harsh chemicals or abrasives as these may damage the surface. Wipe up any spills quickly Use coasters on dining and coffee table and avoid direct contact of hot and cold items on the surface.
MAINTENANCE: Stains may be removed with a light grade sand paper followed by applying a natural bees wax.
NOTE: Slight variation in color may occur, test on an inconspicious area first.
Please note that the finish, fabric, colour, texture and wood polish of the actual product may vary slightly from the image, depending on your device's screen settings and resolution. Solid wood furniture may also have varying wood and marble grains from product to product.
Generic Name:
Manufactured/ Marketed By:
BASANT, Khasra No.129,131, Barmer Road, Bhandu-Village, JODHPUR 342001, Customer Care no: +91 9001190790 (10 am to 8:00 pm IST, Mon-Sat),
Email: care@orangetree.in
Packed By:
Orange Tree Home Private Limited, IInd Floor, Hall No. 1, BASANT, Khasra No.129,131, Barmer Road, Bhandu-Village, JODHPUR 342001, Customer Care no: +91 9001190790 (10 am to 8:00 pm IST, Mon-Sat), Email: care@orangetree.in